We accept exchanges and returns of products that have not been used/washed, within a maximum of 7 calendar days after the order arrives to you.

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>> Send an email to contato.coletivodes@gmail.com containing:

- The order number;

- Name and size of the product; 

- The reason for the exchange/return.

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>> We will answer your email with all the shipping information and next steps.

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>> If the product is undamaged and without signs of use, the exchange/return will be approved!

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>> The shipping costs we share with you!

- The freight to return the purchased product, is at your expense.

- The freight to send you the new product is at our expense!

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>> In case of return, the amount will be refunded through the same card used for the purchase.

For payments made by Bit, the amount will be transferred back to you.

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Remember that you can return/pick up any product directly from our address in Ramat Gan at no cost!

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DEFECTIVE PRODUCTS:

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We take care that no clothes present defects or quality problems. But mistakes can happen.

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In the event that you receive a defective garment, send an email to contato.coletivodes@gmail.com informing the product, the order code, the defect found and a photo of it, within a maximum of 3 calendar days after the receivement.

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Wait for our response with the details for returning it (all shipping costs will be on us).

A new product in perfect condition will then be sent to you.

If the product is out of stock, we will contact you so you can choose a new one.